Shipping policy

SHIPPING POLICY

At Raeey, we aim to deliver your order safely and on time.

ORDER PROCESSING

• Orders are processed within 1–2 business days after confirmation
• Orders placed on weekends or public holidays will be processed on the next working day

SHIPPING TIME

• Metro Cities: 3–5 business days
• Other Locations: 5–7 business days

Delivery timelines may vary due to unforeseen circumstances such as weather conditions, logistics delays, or high demand periods.

SHIPPING CHARGES

• Shipping charges, if applicable, will be calculated and displayed at checkout
• Free shipping may be offered during promotional periods

ORDER TRACKING

• Once your order is shipped, you will receive a tracking link via SMS or email
• You can track your order in real-time using the provided link

DELIVERY ATTEMPTS

• Our delivery partners will attempt delivery up to 3 times
• If the order is undelivered after multiple attempts, it may be returned to us

UNDELIVERED / RTO (RETURN TO ORIGIN)

• Orders returned due to incorrect address, unavailability, or refusal to accept delivery will not be eligible for free reshipping
• Additional shipping charges may apply for re-dispatch

ADDRESS & CONTACT DETAILS

• Please ensure your shipping address and contact details are accurate
• Raeey will not be responsible for delays or losses due to incorrect information

DELAYED OR LOST SHIPMENTS

• While we strive for timely delivery, Raeey is not liable for delays caused by courier partners
• In case of lost shipments, please contact us and we will assist in resolving the issue

CONTACT US

For any shipping-related queries:

• Email: theraeey@gmail.com
• WhatsApp (text only): +91 9818424275