Refund policy

At Raeey, we are committed to providing you with a smooth and hassle-free shopping experience. If you need to return or exchange a product, please review the policy below.

By placing an order with Raeey, you agree to the terms of this Return & Exchange Policy. Raeey reserves the right to approve or reject any return or exchange request if the product does not meet the eligibility criteria.

Returns & Exchanges

1. Request Window

  • Returns: A return request must be raised within 24 hours of receiving the product.

  • Exchanges: An exchange request must be raised within 48 hours of receiving the product.

2. Eligibility

Products must be returned in their original condition:

  • Unworn

  • Unwashed

  • Undamaged

  • Unaltered

  • With all original tags and packaging intact

Products that have been used, worn, washed, torn, altered, or damaged will not be eligible for return or exchange. If any such issue is found, an appropriate deduction may be made from the refundable amount.

3. Refunds

Approved refunds will be processed to the original mode of payment.

If you wish to receive the refund in a different bank account, please share your bank details with us on WhatsApp at +91 821 065 4275, and our team will assist you.

If the returned product shows any signs of use, damage, alteration, or tampering, an appropriate deduction will be applied before processing the refund.

4. Refund Timeline

Once your return is approved, the refund will generally be processed within 3–7 business days. The actual time for the amount to reflect in your account may vary depending on your bank or payment provider.

5. Pickup Facility

Raeey will arrange a pickup for eligible return or exchange requests.

For exchanges, the replacement product will be dispatched after the returned product has been successfully picked up and received/processed.

If your PIN code is not serviceable for our pickup facility, you will need to ship the product to our designated address at your own cost and risk.

6. Return/Exchange Approval

Raeey reserves the right to approve or reject any return or exchange request based on the condition of the product and the terms of this policy.

Please do not ship any product back without receiving confirmation from our team first.

Once your return or exchange request is approved, our team will provide you with the necessary instructions and coordinate with our logistics partner.

Raeey will not be responsible for products sent without prior confirmation.

7. Exchange Timeline

Approved replacement/exchange products will generally be delivered within 7–10 working days, subject to product availability and logistics.

Business Hours

Our customer support team is available from 10:00 AM to 6:00 PM IST, Monday to Saturday.

We remain closed on Sundays, bank holidays, and other public holidays as declared by the Government of India.

For Assistance

WhatsApp/Phone: +91 821 065 4275
Email: theraeey@gmail.com

Raeey
Thank you for shopping with us.