Refund policy

RETURNS

At Raeey, we aim to provide a seamless shopping experience.

• Return requests must be raised within 4 days of delivery.
• Items must be unused, unwashed, unaltered, undamaged, with original tags and packaging.

HOW TO REQUEST A RETURN

• Submit a request via our return portal
• Email: theraeey@gmail.com
• WhatsApp (text only): +91 9818424275

EXCHANGE POLICY

• We currently do not offer direct exchanges
• Customers can place a return and reorder the desired product

REVERSE PICKUP

• Pickup will be arranged by us
• ₹100 will be deducted as return handling charges
• Maximum 3 pickup attempts will be made

NON-RETURNABLE ITEMS

• Jewelry items (for hygiene reasons)

DAMAGED / DEFECTIVE PRODUCTS

Must be reported with:

• Clear images
• Unboxing video
• Order ID

REFUNDS

• Products reach us in 6–7 days
• Quality check within 24 hours

REFUND MODE

• Prepaid Orders → Original payment method
• COD Orders → Store credit (valid for 1 year)

STORE CREDIT

• Can be used at checkout via registered account
• Non-refundable

IMPORTANT GUIDELINES

• Do not accept tampered or damaged packages
• Returns without approval will not be accepted
• If QC fails, product will be shipped back (customer pays shipping)
• Self-return required in non-serviceable areas
• Report missing deliveries within 24 hours