Refund policy

Refund policy

Return & Exchange Policy

At Raeey, we are committed to providing a smooth and hassle-free shopping experience. If you wish to return or exchange a product, please read our policy carefully before placing your order.

By purchasing from Raeey, you acknowledge and agree to the terms of this Return & Exchange Policy. Raeey reserves the right to approve or reject any return or exchange request if it does not meet the conditions outlined below.

Returns & Exchanges

1. Return & Exchange Request Window

  • Returns: A return request must be raised within 24 hours of receiving the product.

  • Exchanges: An exchange request must be raised within 48 hours of receiving the product.

Requests submitted after the specified time frame may not be accepted.

2. Eligibility Criteria

To qualify for a return or exchange, the product must:

  • Be unused, unworn, and unwashed.

  • Be in its original condition with all tags, labels, and packaging intact.

  • Be free from stains, perfumes, odors, alterations, or damage.

If the returned item is found to be used, damaged, altered, or missing original tags, Raeey reserves the right to reject the request or apply an appropriate deduction before processing the refund.

3. Refund Policy

Once your return is approved and the product passes our quality inspection, the refund will be processed to the original payment method.

If you prefer to receive the refund in a different bank account, please share your bank details with us via WhatsApp, and our team will assist you.

Please note that if the returned product does not meet our quality standards, suitable deductions may be made before issuing the refund.

4. Refund Timeline

Approved refunds are generally processed within 3–7 business days. The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

5. Return Pickup

  • Raeey will arrange a pickup for eligible return or exchange requests wherever pickup service is available.

  • For exchanges, the replacement product will be dispatched after the original product has been successfully picked up and verified.

  • If pickup service is unavailable in your location, you will be required to ship the product to our return address at your own cost and risk.

6. Approval Rights

All return and exchange requests are subject to inspection and approval by Raeey. We reserve the sole right to approve or reject any request based on our quality checks and policy guidelines.

Return Address

Raeey

(Please contact our support team to receive the complete return shipping address before dispatching your package.)

Important Information

  • Please wait for confirmation from our support team before sending any product back.

  • Returns sent without prior approval may not be accepted, and Raeey will not be responsible for such shipments.

  • Approved exchange orders are typically delivered within 7–10 working days after the returned product is received and verified.

Customer Support

WhatsApp / Phone: +91 98184 24275

Email: theraeey@gmail.com

Business Hours

Monday to Saturday: 10:00 AM – 6:00 PM (IST)

Closed on Sundays, bank holidays, and public holidays as declared by the Government of India.