Privacy policy

Privacy policy

 

Return & Exchange Policy

At Raeey, customer satisfaction is our priority. We strive to deliver products of the highest quality. If you need to return or exchange an item, please review the policy below before placing your order.

By purchasing from Raeey, you agree to the terms and conditions of this Return & Exchange Policy. Raeey reserves the right to approve or reject any return or exchange request based on the conditions outlined below.

Returns & Exchanges

1. Return & Exchange Request

  • Returns: A return request must be raised within 24 hours of receiving your order.

  • Exchanges: An exchange request must be raised within 48 hours of receiving your order.

Requests submitted after the specified time period may not be accepted.

2. Eligibility

To be eligible for a return or exchange, the product must:

  • Be unused, unworn, unwashed, and undamaged.

  • Be returned in its original packaging with all tags, labels, and accessories intact.

  • Show no signs of wear, stains, perfumes, alterations, or damage.

Products that fail our quality inspection may not qualify for a return or exchange. In such cases, Raeey reserves the right to reject the request or apply an appropriate deduction before processing the refund.

3. Refund Policy

Once your returned product is received and successfully passes our quality inspection, your refund will be processed to the original payment method.

If the returned item is found to be used, damaged, or tampered with, an appropriate deduction may be made before the refund is issued.

4. Refund Timeline

Approved refunds are generally processed within 3–7 business days. The time taken for the amount to reflect in your account depends on your bank or payment service provider.

5. Return Pickup

  • Raeey will arrange a pickup for eligible return or exchange requests wherever pickup service is available.

  • For exchange orders, the replacement product will be dispatched after the original item has been picked up and verified.

  • If pickup service is unavailable for your pin code, you will be required to courier the product to us at your own cost and responsibility after receiving confirmation from our support team.

6. Approval of Requests

All return and exchange requests are subject to verification and quality inspection. Raeey reserves the sole right to approve or reject any request if it does not comply with this policy.

Important Information

  • Please do not ship any product without receiving confirmation from our customer support team.

  • Returns sent without prior approval may not be accepted, and Raeey will not be responsible for such shipments.

  • Approved exchange orders are typically delivered within 7–10 working days after the returned product has been received and verified.

Customer Support

If you have any questions or need assistance with a return or exchange, please contact us:

Phone / WhatsApp: +91 98184 24275

Email: theraeey@gmail.com

Business Hours

Monday – Saturday: 10:00 AM – 6:00 PM (IST)

Closed on Sundays, bank holidays, and other public holidays observed in India.